Authoralluttrell

Jehan Sparks studies how positive vs. negative information informs our opinions. One of the things she looks at is something called a “negativity bias” where negative events loom larger than positive events when we’re forming a summary impression. We talk about the nature of good vs. bad, how the order in which we learn information matters, and how different people think...

This week I talk to Jake Teeny about his research on word of mouth. When do people pass their opinions along to others? Jake tells me that businesses count word of mouth as a leading form of marketing, but it can be tricky to know exactly how to control it. We talk about when and why people share their opinions, according to the research in social psychology.(By the way, Jake and I co...